How It Works

A Quick Note From Start Your Innovation®

We follow a clear 7-step process for both our Launch and Forge packages to keep you informed and engaged throughout the project.

We work Monday, Wednesday, and Friday from 9:00 AM to 3:00 PM. Please reply within two office days during each phase to keep things moving. If something urgent comes up, let us know within 24 hours.

  • Head over to our Start a Project page and choose the package that best fits your needs. Please complete the short form and review what we need from you, including your responsibilities.

    What we need from you:

    • Content

    • Images

    • Branding

    • Account access

    What your responsibilities are:

    • Your platform subscription, email, domain, and any third-party tools.

    • Your website and connected accounts are all in your name. We'll help you set up accounts.

    Please review our Digital Service Agreement for complete details.

  • We'll reach out with a few questions to learn more about your project and ask you to send your materials.

    Once we have everything, we'll schedule a call and review it together. You can still refine your content, images, and branding during the Plan and Build phase.

    How to submit your materials:

    • Save written content in a Word document or Google Doc.

    • Save all images and brand assets to a Google Drive or Dropbox shared folder.

    • Organize and send everything to nick@startyourinnovation.com.

  • Once the Pre-Plan is approved, we'll send your invoice. We require a 50% deposit of the package cost to get started. Work officially begins once you pay the deposit. Once work has started, the deposit is generally non-refundable. Please review our Refund and Cancellation Policy for complete details.

  • In the Plan phase, we learn your vision, map out your pages, sketch your layouts, and nail down your visual direction together.

    At the end of the Plan phase, we'll share everything with you for review. This revision round is the first one included in your package. If something doesn't feel right, please let us know.

    Additional revisions are $150 per round.

  • With the Plan approved, we get to build. We'll lay out every page, apply your branding, add your content and images, connect your features, and test everything across desktop, tablet, and mobile.

    At the end of the Build phase, we'll share the full website with you for review. This revision round is the second one included in your package.

  • Once you approve the Build phase, we'll prepare everything for launch, including connecting your domain, setting up your email, completing final SEO steps, and running pre-launch checks.

    Before going live, we need your final approval. We will then send the remaining balance of the package cost, and upon payment, we'll publish your website as scheduled.

  • After launch, Launch clients receive 14 days of post-launch support, and Forge clients receive 30 days. Post-Launch Support includes minor fixes, platform guidance, and training on third-party tools. If you need ongoing support after that, our Care Plans can help.

A Few Things to Know

Project Scope

  • Launch packages include a branded template customization built with Squarespace. Forge packages include a custom design built with Framer. Neither Launch nor Forge packages cover custom coding beyond the platform's native capabilities, copywriting, photography, logo design, or paid plugins and apps.

  • We include basic SEO in every package, such as page titles, descriptions, and a sitemap where applicable. It does not include ongoing SEO strategy, keyword research, or search ranking guarantees.

  • Our packages do not include accessibility audits or WCAG compliance reviews. If your site needs to meet specific accessibility standards, please consult a qualified accessibility professional.

Flow Add-On

  • The Flow add-on includes up to 5 Zapier automations and one free workflow update. For Framer websites, form submissions trigger automations. They are available to Squarespace or Framer clients. Start Your Innovation® will not include additional automations and updates.

Care Plans

  • Care Plans are exclusively available to Start Your Innovation® clients after any Launch or Forge package or Flow add-on.

  • Each website needs its own Care Plan.

  • They cover updates, automations, and maintenance only. It does not cover redesigns, rebuilds, new pages or features, platform plan upgrades, or third-party tool changes.

Paused Projects

  • Start Your Innovation® projects that are inactive for 14 or more days may be paused. A $500 Relaunch Fee may be required to resume.

Third-Party Platforms

  • Third-party platforms such as Squarespace, Framer, and Zapier may change their pricing, features, or availability at any time. We are not responsible for disruptions or additional costs caused by those changes.

  • We do not guarantee specific business results including sales, leads, traffic, or search rankings. Our role is to deliver the services agreed in your package.

Portfolio

  • Unless you opt out in writing before work begins, we may feature your completed website in our portfolio and marketing materials, respecting your choice and privacy.

For full details, review our Terms and Conditions, Digital Service Agreement, and Refund and Cancellation Policy.