Start Your Innovation LLC provides project-based website services and ongoing Care Plans. Because our work involves reserved time, planning, preparation, and skilled labor that begins shortly after a deposit is paid, refunds are limited once work has started.

This policy applies to all Launch packages, add-ons, Flow services, Care Plans, and hourly Care services unless a separate written agreement expressly states otherwise.

2a. Deposit Amount

A 50% deposit is due to begin work after the Pre-Plan review is confirmed. Add-ons follow the same 50/50 structure.

2b. What the Deposit Covers

The deposit secures your project, reserves time in our schedule, begins administrative and planning work, and allows us to commence services. It confirms your commitment to the project.

2c. When Deposit Is Due

No deposit is due until the Pre-Plan review is complete and you confirm you are ready to proceed.

Work is considered started when any of the following occur:

• you pay the deposit or any invoice;

• you provide project materials, content, access, or approvals;

• we begin planning, intake review, Pre-Plan review, or preliminary work;

• we schedule or conduct a kick-off or discovery meeting; or

• we begin any billable work on your project.

Work may be considered started even if you have not yet reviewed or approved any deliverable.

If you cancel before work has started and before the deposit is paid, no charge applies.

If you have paid a deposit but we have not yet started any work (including planning, intake, or Pre-Plan review), contact us and we will review your request. If we confirm that work has not started, we may approve a full refund of the deposit, subject to any payment processor fees outside our control.

5a. General Rule

Once work has started, the deposit is generally non-refundable. If you cancel after work has started but before the project is substantially complete, we may offer a partial refund based on:

• the work completed at the time of cancellation;

• reserved time that cannot be reallocated;

• third-party costs already incurred;

• administrative and planning work performed; and

• the stage of the project at cancellation.

5b. How Partial Refunds Are Calculated

Partial refunds are calculated at our standard hourly rate for work completed, plus any third-party costs already incurred. The remaining balance of the deposit, if any, may be returned.

If the value of completed work equals or exceeds the deposit, no refund will be issued.

No refund will be issued after:

• we deliver or make available the completed project or key deliverables;

• your website or project goes live or is launched;

• you approve the completed work;

• 14 days after delivery of a key milestone without feedback; or

• substantial completion of the agreed scope.

The final 50% payment is due before your site goes live. We will not launch, publish, or hand off your completed website until full payment has been received.

Once the final payment is made and the site is launched, the engagement is considered complete for payment purposes. Subsequent changes or updates may require a Care Plan, add-on, or additional hourly billing.

Fees paid to third-party platforms — including Squarespace subscriptions, domain registrations, Zapier, email providers, payment processors, apps, plugins, templates, or other tools — are non-refundable through Start Your Innovation LLC. Those fees are governed by the terms of the applicable third-party provider.

9a. How to Cancel

To cancel a project, contact us in writing at nick@startyourinnovation.com. Cancellations are effective when acknowledged by us in writing.

9b. Cancellation After Deposit

If you cancel after paying the deposit but before project completion, the deposit is generally non-refundable except as described in Section 5. Any work completed beyond the deposit value may be billed at our standard hourly rate.

9c. Care Plan Cancellations

Monthly Care Plans may be cancelled at any time. Cancellation stops future billing but does not automatically refund the current billing period or work already performed.

Unused Care Plan hours, discounts, tasks, or support capacity do not roll over to the next billing period.

10a. Operational Grounds for Declining a Project

We reserve the right to cancel or decline a project at any time if:

• the project presents legal, operational, or reputational risk;

• the client is unresponsive for an extended period;

• payment is not received when due;

• the client provides incomplete, inaccurate, or unusable materials after reasonable follow-up; or

• the project conflicts with our policies, values, or operational capacity.

If we cancel before work starts, we will refund the deposit in full. If we cancel after work has started, we will refund the portion of the deposit corresponding to work not yet performed, less any non-refundable third-party costs.

10b. Non-Discrimination — Content-Based Decisions

All project decisions are based solely on the nature and content of the work — never on the identity or personal characteristics of the prospective client. Consistent with the New Jersey Law Against Discrimination, Start Your Innovation LLC does not decline, cancel, or refuse a project on the basis of race, creed, color, national origin, nationality, ancestry, age, sex, pregnancy or breastfeeding, marital status, civil union status, domestic partnership status, familial status, affectional or sexual orientation, gender identity or expression, religion, disability, liability for service in the United States Armed Forces, atypical hereditary cellular or blood trait, genetic information, or any other characteristic protected under New Jersey law.

If a project is paused because we are waiting on content, access, approvals, feedback, or payment for 14 or more days, we may pause the project and reschedule it based on availability.

A $500 Relaunch Fee may be required before work resumes on a paused project. This fee covers administrative time, rescheduling, and restart effort.

If a project is paused for 90 or more days due to unresponsiveness, incomplete materials, or non-payment, it may be treated as cancelled and the remaining deposit will not be refunded.

Each Launch project includes two revision rounds — one in Plan and one in Build. Additional revision rounds are billed at $150 per round.

Work outside the approved scope — including new pages, new features, design direction changes after approval, or rebuilding completed sections — is treated as additional work and billed separately. Approved additional work fees are not refundable once that work has been performed.

Add-ons follow the same 50/50 payment structure as Launch packages. If you cancel an add-on after work has started, the deposit is generally non-refundable based on the work completed.

Flow add-on services are considered started when the discovery session is scheduled or conducted, planning materials are prepared, or any automation work begins. Zapier subscription fees paid by the client are not refundable through Start Your Innovation LLC.

Care Plans are ongoing services billed hourly or monthly. They are not project-based and are not subject to the 50/50 deposit structure.

Monthly Care Plans may be cancelled at any time. Cancellation stops future billing but does not entitle you to a refund for:

• the current billing period that has already started;

• work already performed in the current billing period;

• unused hours, discounts, tasks, or support capacity in the current billing period; or

• any work performed prior to the cancellation request.

Clients with multiple Start Your Innovation sites require a separate Care Plan per site.

Hourly Care services are billed at $150/hour with a 1-hour minimum. Once hourly work is performed, it is non-refundable. If you cancel a scheduled hourly session with less than 24 hours' notice, a 1-hour minimum fee may apply.

Approved refunds will generally be processed through the original payment method, subject to the rules of the applicable payment provider.

Refund timing may depend on bank processing times, payment provider rules, financing provider rules, account verification, transaction age, and administrative review.

Refunds may be reduced by non-refundable processor fees, transaction costs, completed work, or reserved time as described in this policy.

Please contact us before initiating a chargeback or payment dispute. We are committed to resolving concerns in good faith.

Unauthorized or bad-faith chargebacks may result in immediate suspension of services, cancellation of Care Plans, and collection of associated costs. If we incur chargeback fees or collection costs because of a disputed payment, you agree to reimburse those amounts to the extent permitted by law.

To request a refund or cancellation, contact us in writing:

Email: nick@startyourinnovation.com

Include your name, project details, the reason for your request, and any relevant documentation. We will respond within a reasonable time and work to resolve your request fairly.

This policy is governed by the laws of the State of New Jersey. Nothing in this policy limits any non-waivable rights you may have under applicable law, including the New Jersey Consumer Fraud Act. If any provision of this policy is found to be unenforceable, the remaining provisions continue to apply.

We may update this Refund and Cancellation Policy from time to time. Changes apply prospectively. For active paid projects, material changes will not retroactively reduce the specific refund or cancellation terms already agreed for that project.

Questions about this Refund and Cancellation Policy may be directed to:

Start Your Innovation LLC

Website: www.startyourinnovation.com

Email: nick@startyourinnovation.com

Phone: +1 (856) 888-9209

Location: New Jersey, United States

Start Your Innovation LLC is a place of public accommodation under the New Jersey Law Against Discrimination, N.J.S.A. 10:5-1 et seq. We provide our services without discrimination and do not refuse, withhold, or deny equal access to our services on the basis of any characteristic protected under New Jersey law.

If you believe you have been subjected to discrimination by Start Your Innovation LLC, you may file a complaint with the New Jersey Division on Civil Rights (DCR):

Phone: 1-833-NJDCR4U (1-833-653-2748)

Relay Service: 711

Email: NJDCR4U@njcivilrights.gov

Online: bias.njcivilrights.gov

Complaints generally must be filed with DCR within 180 days of the alleged discriminatory act.