Frequently Asked Questions
-
Our process is simple. Every Launch or Forge project follows our 7-phase process.
View our How It Works page for the full breakdown.
-
We build on Squarespace through our Launch packages and Framer through our Forge packages, depending on which service best fits you.
Squarespace is a reliable, all-in-one platform that handles hosting, security, and updates automatically. The editor is clean and easy to use, and every template is professionally designed and looks great on any device—no coding, plugins, or technical headaches. Squarespace is for people who want a great-looking site that's easy to manage once it's live.
Framer, on the other hand, is a fully custom design environment for those who need more than a template. Each page is designed from scratch around your brand, giving you full creative control and a unique web presence. It's the right choice when you're ready for a fully custom experience without the complexity of traditional web development.
Not sure which is right for you? Contact us, and we'll help you pick the right plan.
-
With Launch packages, we take a Squarespace template and add your brand colors, fonts, spacing, and navigation. We build and adjust it using Squarespace blocks, all within the platform's capabilities.
However, with Forge packages, we do not use a template. We design every page from scratch using Framer's design tools. We build around how your business looks and works. The result is a fully unique web presence, built from the ground up.
-
You'll pay a 50% deposit of the package cost to get started. The remaining balance is due before your website goes live.
We accept all major credit cards, Apple Pay, Google Pay, Amazon Pay, and Cash App Pay. PayPal and Venmo are available upon request. Flexible financing is available through Klarna, Affirm, and Afterpay/Clearpay.
Please review our Digital Service Agreement and Refund and Cancellation Policy for complete payment details.
-
Yes. We offer discounts on any Launch or Forge package and add-ons for verified nonprofits, churches, active military members, and veterans.
Please review our Digital Service Agreement for eligibility requirements and accepted documentation.
-
Yes. Once your website is live, we offer add-ons to help you automate your workflow and build beyond your site. They are available to Squarespace and Framer clients.
Visit our Add-ons page for full details.
-
Yes. After your project is complete, we offer four Care Plans exclusively for Start Your Innovation® clients.
Visit our Care Plans page for full details.
-
When you submit a form or purchase services, we collect only what we need to provide those services. We do not sell your personal information.
Please review our Privacy Policy for complete details on how we collect, use, and protect your information.