We keep things simple. Every project follows a 7-phase process — Start a Project, Pre-Plan, Deposit, Plan, Build, Launch + Final Payment, and Post-Launch.

Head over to our How It Works page for the full breakdown.

Both. If you're just getting started, we'll build your new site from scratch. If you already have a Squarespace or Framer site, we'll work with what you have — refreshing it and adding whatever pages or features you need.

No problem. We'll take the time to understand what you're working with and talk through your options together. You'll leave the conversation knowing exactly what your next step looks like. Migrations are not currently offered.

We build on two platforms depending on which track is the right fit for you.

Launch packages are built on Squarespace — a reliable, all-in-one platform where hosting, security, and updates are all handled for you automatically. The editor is clean and easy to use, and every template is professionally designed and looks great on any device. There's no coding, no plugins, and no technical headaches. It's built for people who want a great-looking site that's easy to manage once it's live.

Forge packages are built on Framer — a fully custom design environment for those who need more than a template. Every page is designed from scratch around your brand, giving you full creative control and a unique web presence. It's the right choice when you're ready for a fully custom experience without the complexity of traditional web development.

Not sure which is right for you? Reach out — we'd love to help you figure it out.

With Launch packages, we take a Squarespace template and make it yours — your brand colors, your fonts, your spacing, your navigation. Everything is built and adjusted using Squarespace blocks, all within the platform's capabilities.

With Forge packages, there's no template. Every page is designed from scratch using Framer's design tools — built around how your business looks and works. The result is a fully unique web presence that's yours from the ground up.

A page is any separate URL on your site — Home, About, Services, Contact, and so on. Landing pages count too.

A core system is a set of features built around how your business or organization actually works — booking, selling, taking reservations, running a membership, or collecting donations. Every package includes at least one core system setup so your site is ready to do more than just look good.

You'll pay a 50% deposit to get started. The remaining balance is due before your site goes live.

We accept all major credit cards, Apple Pay, Google Pay, Amazon Pay, and Cash App Pay. PayPal and Venmo are available upon request. Flexible financing is available through Klarna, Affirm, and Afterpay/Clearpay.

Please review our Digital Service Agreement and Refund and Cancellation Policy for complete payment details.

Yes. We offer discounts on any Launch or Forge package and add-on for verified nonprofits, churches, active military members, and veterans.

Please review our Digital Service Agreement for eligibility requirements and accepted documentation.

If your project goes inactive and we haven't heard from you in 14 or more days, we may pause it and reschedule based on availability. A $500 Relaunch Fee may be required before work resumes.

Please review our Digital Service Agreement and Refund and Cancellation Policy for complete details on paused projects and restart fees.

Yes. Once your website is live, we offer add-ons to help you automate your workflow and build beyond your site. Add-ons are available to existing Launch or Forge clients.

Visit our Add-ons page for full details.

Yes. After your project is complete, we offer four Care Plans exclusively for Start Your Innovation clients — available after any Launch or Forge package or add-on.

Visit our Care Plans page for full details.

When you submit a form or purchase services, we collect only what we need to provide those services. We do not sell your personal information.

Please review our Privacy Policy for complete details on how we collect, use, and protect your information.